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Listing Ts&Cs

1. Description of Work

1.1.  Euphoric Leisure (herein referred to as Euphoric) shall manage and market the Property on behalf of the Homeowner, on its real-time booking platform, with the goal of securing short-term bookings through its agent, members and rental clientele, to maximize the income for the Homeowner.

2. Rental Management Services

In exchange for the rental management fee that is charged to the Homeowner, Euphoric shall provide the following services:

2.1. Euphoric will endeavour to secure bookings for the Homeowner and will utilise multiple online booking platforms and a network of agents in order to increase exposure of the properties it manages. 

2.2. Euphoric will write up the listing and optimize it across various booking platforms.

2.3. These online booking platforms typically charge 15%-17.1% (excl. VAT) of the gross booking value as a fee/commission on each booking they secure in a property. This fee is referred to as the channel fee and is payable to the relevant platform responsible for securing the booking. Examples of these platforms include Airbnb, Booking.com, Expedia, SA-Venues, Pangolin Collection, etc.

2.4. Euphoric also makes use of various independent agents who market Euphoric’s properties to their respective client bases. These agents receive a 15% (excl. VAT) commission on the gross booking value of any bookings they secure in any property listed on the Euphoric website. This commission is referred to as the agent commission. On every booking there will either be a platform fee or an agent commission payable on the gross booking value, not both. These fees are collectively referred to as channel fees.

2.5. Euphoric is responsible for managing the pricing and availability across various channels as it deems fit. This is done through a thorough comparative market analysis. The Homeowner agrees that Euphoric has the mandate and expertise to make pricing decisions and is therefore not required to consult with them before accepting a booking from a Guest or setting the price for any Bookings. However, Euphoric will bear in mind the Homeowner’s requirements and objectives for the property that have been communicated with Euphoric before making any decisions;

2.6. Euphoric will engage a photographer to take professional photos of the Property in a full photoshoot at the owners cost. A new photoshoot will be scheduled when there are any material updates to the property and new photos will be arranged to be taken every 2 or so years to ensure the property listing does not go stale with old photos.  

2.7. Euphoric will respond to any enquiries raised by Guests in relation to a Homeowner’s Listings and manage all communications with the Guests including any disputes that may arise.

2.8. Euphoric will manage the damage protection process.

2.9. The Homeowner can view the live availability of their property on the Pangolin Collection‘s website and track all bookings on their specific real-time bookings report.

2.10. The Homeowner will receive his/her own Homeowner code that will trigger a 100% discount when booking his/her property on the Pangolin Collection booking platform. This homeowner code can be used to block off time in the calendar for personal or friends & family bookings. Homeowners understand that if any personal booking is not recorded on the live calendar and someone else books the property, then the confirmed booking must be honoured. Therefore, it’s important that homeowners block off personal bookings through the Pangolin Collection website as soon as they decide to travel, rather than messaging the team to block out dates.

2.11. All bookings are governed according to the following definitions: