FAQs for Homeowners

We provide full-service holiday home management, including listing creation & optimization, proactive marketing, guest inquiries, communication and post- booking hosting (check-ins/outs.), revenue management, virtual property management, as well as access to an exclusive travel club with outstanding perks & benefits.

We list your property on leading platforms such as Airbnb, Booking.com, and Pangolin Collection while leveraging our network of over 40 independent agents. We also optimize listings for SEO, and use dynamic pricing tools to maximize
occupancy and revenue. Email marketing, social media ads, influencer marketing and content marketing are all strategies that we utilise to drive awareness about the portfolio and generate bookings.

Our team manages all guest inquiries, bookings, and reviews through centralised platforms that sync to all major booking platforms. We ensure prompt responses, smooth check-ins, and any assistance guests may need during their stay.

Specific rates vary depending on the services you choose. We currently offer a bespoke revenue management solution for those that really need help maximising bookings while still managing the property and doing the hosting themselves, as well as a full rental management solution for those that prefer a more hands-off approach.

We offer a virtual property management solution, whereby our dedicated property manager has daily contact with ground staff and contractors to ensure regular maintenance inspections and professional cleaning, ensuring everything is in working order. Guests also report any issues noticed during their stay, as well as in a post-stay follow up call, to our team, who notify the property manager promptly. Any repairs or issues are addressed immediately. Major maintenance concerns and costs are always discussed and approved with the homeowner.

Yes, we recommend providing fresh linens, towels, and basic toiletries for each guest. We can help manage inventory and replenishment as part of our virtual property management service.

We manage a range of upmarket properties, including beachfront villas, urban apartments, bush escapes and more. If your property is suitable for short-term rentals, we can help.

We use dynamic pricing software that adjusts rates based on market demand, seasonality, local events, and competitor pricing to ensure you get the best possible return.

Absolutely! You can block out dates for personal use at any time. Each owner receives a homeowner booking code that they can use to block out time on the Pangolin Collection website which then syncs to all the integrated platforms &
OTAs.

We provide access to an online dashboard and app where you can view bookings and income reports. Guest reviews can be viewed on the booking website in real-time. You’ll also receive monthly check in from your dedicated Homeowner Liaison who will discuss the property’s performance and answer any questions or concerns you may have.

Payments from bookings are securely processed through our finance system, and you’ll receive payouts directly to your bank account monthly, minus our service fee and the relevant channel fee.

Yes, we manage all guest reviews and feedback. We respond to reviews professionally and ensure your property maintains a high rating across platforms.

Yes, we recommend having short-term rental insurance to cover potential damages and liabilities. We can help guide you on the best options.

We have a 24/7 support team ready to address any emergencies or urgent maintenance issues. If necessary, we’ll coordinate with local contractors to handle repairs as soon as possible.

Dynamic pricing automatically adjusts your rental rate based on demand, local events, and other factors, ensuring your property is competitively priced for maximum occupancy and revenue, even during the quieter periods.As well as ensuring a higher return during peak periods.

Yes, we can offer guidance and advice based on our years of experience and the upmarket caliber of homes that we manage.

We use a thorough screening process, including verifying guest identities and reviews from previous stays, to ensure we accept responsible guests. All guests are contacted as soon as the booking is confirmed, property rules are reinforced and a code of conduct is signed.

We conduct detailed property inspections after each stay, and in the rare event of damage, we will handle the claims process with the guest or the booking platform to recover repair costs. Damage protection is mandatory for each booking through the trusted damage protection platform - Just Be Lekker. Guests are required to choose either a refundable security deposit hold or a non-refundable damage waiver that will cover the costs of any accidental damages.

We work with moderate to strict cancellation policies, but this can be tailored to suit your preferences. We aim to balance guest flexibility with protecting your revenue.

You can easily book one of our properties by visiting our booking website:

www.book.pangolincollection.com.

Simply select your desired location, travel dates, and number of guests. Browse through our available holiday homes, and once you’ve chosen your preferred property, click on the “Book Now” button. You’ll then be guided through the secure checkout process where you can confirm your booking and make payment.