As a short-term rental homeowner, you're no stranger to the excitement and anticipation that comes with welcoming guests into your property. But along with the thrill of hosting comes a myriad of questions from your guests, ranging from the practical to the peculiar. We're here to unravel the most frequently asked questions and provide you with the solutions.
Q: "What time is check-in and check-out?"
Set clear check-in and check-out times in your listing, and ensure you communicate them clearly to your guests prior to their arrival. Flexibility is key, but providing a definite time frame helps manage expectations and ensures a smooth transition between guests.
Q: "Is there parking available?"
Address this question upfront by including parking details in your listing description. Whether it's street parking, designated spots, or a private garage, make sure your guests know where they can safely park their vehicles during their stay.
Q: "What amenities are included?"
Create a comprehensive inventory list of amenities available in your short-term rental, from basic necessities like linens and toiletries to special perks like Wi-Fi access, kitchen appliances, and entertainment options. Highlighting these amenities upfront helps guests plan and pack accordingly.
Q: "How do we access the property?"
Provide clear instructions on how guests can access the property, whether it's through a lockbox, smart lock entry, or a meet-and-greet with a property manager. Make sure these instructions are easily accessible and easy to follow to avoid any confusion upon arrival.
Q: "What should we do in case of an emergency?"
Assure your guests that their safety is a top priority by providing emergency contact information, including local emergency services. Consider creating a welcome booklet or digital guide with important numbers and nearby medical facilities for easy reference.
Q: "Are pets allowed?"
Clearly outline your pet policy in your listing description to avoid any misunderstandings. If you do allow pets, specify any restrictions, additional fees, or cleaning requirements associated with bringing furry friends along for the stay.
By addressing these frequently asked questions proactively and transparently, you'll not only ease your guests' minds but also set the stage for a seamless and enjoyable stay. So, keep those lines of communication open, and get ready to welcome your guests with confidence and hospitality.